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Qualities of a Good Call Center Agent

April 30, 2011 By Gail 1 Comment

Employers and call center companies look for certain attributes when selecting call center employees.

Filed Under: Call Center Jobs Tagged With: Call Center, call center agent, Call Center Employees, call center job, customer service, customer service agents, customer service representative, customer service work, good call center, qualities of a good call center agent

Dealing With Negative Customers & Remaining Up-Beat

September 19, 2010 By Gail Leave a Comment

Unhappy or dissatisfied customers can ruin your entire day and create large amounts of unnecessary stress.

Filed Under: Customer Care Tagged With: customer service, customer service agents, dealing with negative customers 038 remaining upbeat, interpersonal communication skills, jacobsen business programs, motivational cds, negative customers, professional training seminars, required positive motivation, rest of the day

Work at Home Agents – Distribute Your Contact Center and Tap Into This Unique Pool of Resources

March 24, 2010 By Gail Leave a Comment

Work at Home agents is not a new idea, in fact; companies have tried to implement this model for several years.

Filed Under: Call Center Jobs, Employee Coaching and Development, Employee Motivation Tagged With: Call Center, Call center agents, Call Center Employees, Call Center Jobs, call center management, call center performance, customer service agents, home agents, home shoring, Outsourcing, work from home