In a nutshell, a comprehensive New Employee Orientation Program increases employee engagement and retention. Increased employee engagement and retention let’s you keep and earn more money. In other words, happy, loyal employees mean happy, loyal customers. On the other hand, a typical ad hoc “first day” will increase expenses. In fact, 4% of new employees will leave after the first day! And you’re left to start all over again.

Specifically, a carefully designed and delivered New Employee Orientation Program will:

1. Reduce new employee start-up costs

2. Help make the new employee independently productive as quickly as possible

3. Provide your new employees with relevant information when they need to know it

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The question we have to ask ourselves is what great customer service? Well, I have a two pronged definition to define effective customer service. Here it is.

My two pronged definition of Customer Service:

1. Finding a need and filling it.

2. Doing for the customer what you know they want done for them.

Let’s break this down a bit.

First, finding a need and filling it.

What does this really mean?   Have you ever heard the saying that the customer is always right? Of course you have. Your customers keep preaching that to you.   But let me let you in on a little secret. It’s not true. That quote has been taken out of context for years. In fact, it is only half the original quote. The challenge is that you have probably only heard it that way and even more challenging is that your customers have only heard it that way too.

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All Presenting is Persuasive!

By Guila Muir