Team and Individual Competition Ideas

March 6, 2009 by Admin  
Filed under Call Center Quality

We have found that creating healthy competition between individuals and teams creates a positive buzz to achieve top performance. When done well this type of competition encourages team members to show their creativity to meet goals and pride in their own performance. Here is an ideas for team and individual competitions.

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Games to Increase Productivity

March 5, 2009 by Admin  
Filed under Performance Management

Try these three ideas to increase productivity.

Grab Bag

Purpose: To increase productivity

Description: Prior to the start of a shift, the supervisor purchases a roll of tickets, similar to those used at amusement parks or theaters.  On 250 of the tickets, the supervisor writes a message (i.e., candy bar, soda pop, dress down, supervisor gets on the phone, no prize, etc.) and places them in a jar on the supervisor’s desk.  Any remaining tickets are kept for future contests.  At the pre-shift meeting on the day of the contest, the supervisor tells the team that, after making a sale, individuals will draw a ticket from the jar.  The contest continues throughout the shift.

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