Improving first call resolution has been shown to improve other traditional contact center metrics such as customer satisfaction
Laughter at the Contact Center
June 2, 2010 By Leave a Comment
Regardless of how demanding your work is, there’s always room for some cheerful humor at your work place. Nothing livens the atmosphere more than someone with a good sense of humor. There’s no reason why you can’t take your work seriously and at the same time know when light-hearted moments are permissible.
Know Something About Virtual Call Centers and Contact Center Solutions
May 15, 2010 By Leave a Comment
IMPROVING SALES in your CALL CENTER
October 15, 2009 By 1 Comment
Call Center Metrics: Bill To Pay or Productive To Pay
July 12, 2009 By Leave a Comment
Measuring Productivity through Bill to Paid to maximize revenue Bill-to-pay (B2P), also known as Productive-to-Paid (P2P) Bill To Pay is the measure of the amount of time an associate is productive relative to the amount of time the associate is paid (or the amount of time billed to the client) B2P is typically a measure [...]
Contact Center Solutions – Newer Version Of Call Centers
March 9, 2009 By Leave a Comment
