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Improve Your Communication – Ditch the 7%

November 22, 2011 By Gail Leave a Comment

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How can you improve your communication so people get what you are saying and you can start getting what you are asking for?

Filed Under: Workplace Communication Tagged With: communication, communication effectiveness, improve your communication 8211 ditch the 7, nonverbal communication, online entrepreneur, professional development coach, stephanie nicole staidle, stephanie staidle, successful online entrepreneur, workplace communication

Communication – Confidentiality Is a Responsibility

December 23, 2010 By Gail Leave a Comment

It often seems as if we today have lost the ability to sift through materials communicated to us and recognize what should be kept confidential.

Filed Under: Human resources, Workplace Communication Tagged With: communication, communication 8211 confidentiality is a responsibility, diane m. hoffmann, dr. diane hoffmann, hoffmann-rondeau communications, Manager, monthly meetings, semi-annual performance evaluation, women management styles, workplace communication

4 Easy Steps to Effective Communication in the Workplace When You’re a Widget Guy!

September 12, 2010 By Gail Leave a Comment

Miscommunication is a costly business. It can result in poor employee performance, disgruntled staff and suppliers, conflict, and damaged relationships. Following these four easy steps to effective communication will minimize the chance of miscommunication in your workplace.

Filed Under: Workplace Communication Tagged With: 4 easy steps to effective communication in the workplace when you8217re a widget guy, communication, communication in the workplace, Effective communication, effective communication in the workplace, Employee Feedback, excellent communication skills, people management practices, people management tips, workplace communication

Leadership Success – How To Be A Better Listener

September 5, 2010 By Gail Leave a Comment

In just about every workshop that I run, the subject of communication comes up as a key skill. Specifically, listening is one of the things that people want leaders to do better.

Filed Under: Call Center Employees, Workplace Communication Tagged With: better listener, communication, Communication Skills, free weekly leadership, how to be a better listener, leadership and management, leadership success, leadership success 8211 how to be a better listener, Listening Skills, management success tips

Why Do You Need Better Communication Skills?

June 13, 2010 By Gail Leave a Comment

Why do you need better communication skills. What are the advantages. I mean, heck, you’ve been communicating all your life and you’re doing alright…Right?

Filed Under: Workplace Communication Tagged With: best technical smarts, communication, Communication Skills, communication skills specialist, communication skills training, effective communication skills, fancy pants way, levels of communication, lower paid jobs, why do you need better communication skills

Focus on the Soft Skills – The Clear Formula For Excellent Customer Service

May 12, 2010 By Gail 1 Comment

During my many years of working in the customer service field I found that teaching CLEAR(TM) approach helps improve soft skills.

Filed Under: Workplace Communication Tagged With: basic interpersonal skills, class customer service, communication, Communication Skills, customer service, excellent customer service, focus on the soft skills 8211 the clear formula for excellent customer service, positive company image, verbal communication, world-class customer service

Team Communication and Improving Workplace Efficiency

April 23, 2010 By Gail Leave a Comment

One of the biggest reasons behind the success or failure of any business or a project is communication. If there is lack of proper communication, your business and project will definitely suffer. On the contrary, if the communication is proper and efficient, your business or project will keep on soaring.

Filed Under: Call Center Manager Tagged With: communication, employee communication, internal communication refers, Team Communication, team communication and improving workplace efficiency, team leader, team member, team members, team spirit, workplace communication

10 Tips For Productive Communication

March 22, 2010 By Gail Leave a Comment

Effective communication leads to productivity. Ineffective communication detracts from productivity

Filed Under: Call Center Supervisor, Employee Coaching and Development Tagged With: communication, credible communicator, Effective communication, employment, hiring, management, time management, time management techniques, workplace communication

Communication Skills 101

July 8, 2009 By Angie 1 Comment

Description: This module describes how using human relations skills and interpersonal skills will help individuals succeed. Objectives: By the end of this module, you will be able to: Explain the impact of human relations on job performance and other workplace issues. Explain the forces that influence behavior at work. Understand and apply interpersonal skills to [...]

Filed Under: Call Center Manager, Call Center Supervisor, Call Center Training Tagged With: communication, Communication Skills