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Successful Teamwork Starts With You

December 17, 2011 By Gail Leave a Comment

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Here are some tips that can help you become a productive, vital part of a team:

Filed Under: Employee Motivation Tagged With: better team player, cohesive working bond, Communication Skills, leading a team, other team members, successful team, Successful Teamwork, successful teamwork starts with you, team, team member

Keep It Simple Stupid (KISS)

May 11, 2011 By Gail Leave a Comment

The old acronym K.I.SS. – Keep It Simple Stupid – is as well understood and relevant today as it ever was. In spite of that, much business communication is ineffective, whether it’s written or spoken.

Filed Under: Call Center Training, Human resources Tagged With: business communication, Call Center, call center services, Communication Skills, keep it simple stupid kiss, old acronym k.i.ss, presentation skills, simple straightforward ones, training, witness tony hayward

To Train or To Coach – That Is the Question

January 5, 2011 By Gail Leave a Comment

Because I specialize in emotional intelligence, companies often contact me when they are having a problem – conflict, poor communication, or lack of healthy assertiveness

Filed Under: Call Center Training Tagged With: Communication Skills, dynamic presentation skills, efficient workplace worth, Employee Training, seconds emotional intelligence, time management, to train or to coach 8211 that is the question, train, training, training room

Leadership Success – How To Be A Better Listener

September 5, 2010 By Gail Leave a Comment

In just about every workshop that I run, the subject of communication comes up as a key skill. Specifically, listening is one of the things that people want leaders to do better.

Filed Under: Call Center Employees, Workplace Communication Tagged With: better listener, communication, Communication Skills, free weekly leadership, how to be a better listener, leadership and management, leadership success, leadership success 8211 how to be a better listener, Listening Skills, management success tips

Why Do You Need Better Communication Skills?

June 13, 2010 By Gail Leave a Comment

Why do you need better communication skills. What are the advantages. I mean, heck, you’ve been communicating all your life and you’re doing alright…Right?

Filed Under: Workplace Communication Tagged With: best technical smarts, communication, Communication Skills, communication skills specialist, communication skills training, effective communication skills, fancy pants way, levels of communication, lower paid jobs, why do you need better communication skills

Focus on the Soft Skills – The Clear Formula For Excellent Customer Service

May 12, 2010 By Gail 1 Comment

During my many years of working in the customer service field I found that teaching CLEAR(TM) approach helps improve soft skills.

Filed Under: Workplace Communication Tagged With: basic interpersonal skills, class customer service, communication, Communication Skills, customer service, excellent customer service, focus on the soft skills 8211 the clear formula for excellent customer service, positive company image, verbal communication, world-class customer service

Communication Skills 103

July 8, 2009 By Angie Leave a Comment

Description: This module describes how to build trust with constructive self disclosure and how to use the Johari Window communication model to discover more about yourself. Objectives: By the end of this module, you will be able to: Build trust through appropriate self disclosure. Understand more about yourself. Communicate more effectively. Module Contents: Building Trust [...]

Filed Under: Call Center Manager, Call Center Supervisor, Call Center Training Tagged With: Communication Skills

Communication Skills 102

July 8, 2009 By Angie 1 Comment

Description: This module describes the communications process and examines communications styles. Objectives: By the end of this module, you will be able to: Explain the communications process. Avoid barriers to effective communications. Understand and apply communication styles to be more successful. Module Contents: One Way versus Two Way Communications Communication Filters Non Verbal Communication How [...]

Filed Under: Call Center Manager, Call Center Supervisor, Call Center Training Tagged With: Communication Skills

Communication Skills 101

July 8, 2009 By Angie 1 Comment

Description: This module describes how using human relations skills and interpersonal skills will help individuals succeed. Objectives: By the end of this module, you will be able to: Explain the impact of human relations on job performance and other workplace issues. Explain the forces that influence behavior at work. Understand and apply interpersonal skills to [...]

Filed Under: Call Center Manager, Call Center Supervisor, Call Center Training Tagged With: communication, Communication Skills

Better Communication Skills for Technology Professionals

March 5, 2009 By Admin Leave a Comment

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Tom O’Dea Better communication skills; not a term usually associated with technology types. Perhaps you’ve heard the story about the man who asked the engineer what time it was, and the engineer told him how to build a watch? Exaggeration? Please Login or Register to read the rest of this content.

Filed Under: Workforce Management Tagged With: Communication Skills