Call center outsourcing is a very common phenomenon that is gaining an acclamation for initiating the importance of these customer service units into the mainstream business.
Call Answering Service Tips: 5 Things NOT to Say
December 29, 2011 By Leave a Comment
Call Answering Service Tips: 5 Things NOT to Say By Elizabeth L. Robinson Proper phone answering is a vital task for everyone from CEOs to answering service employees. When you answer your phone, you’re representing yourself, your company, and, in the case of virtual receptionist services, potentially several businesses. However, business phone etiquette can be [...]
The Benefits of Call Center Agencies: A Detailed Account
November 30, 2011 By Leave a Comment
The success of a business heavily relies on customer satisfaction; if a client is happy with the service or product your company provides them, they are likely to express such positive feedback to others.
Call Center Training Staff Tips For Positive Responses
November 27, 2011 By Leave a Comment
It’s not easy for a call center worker or workers. Rejection, people hanging up. Still it’s a numbers game to keep slogging.
9 Steps for Controlling Help Desk Turnover
September 11, 2011 By Leave a Comment
Here is a simple test to pinpoint the real source of your help desk turnover. List all of your personnel who have turned-over in the past year.
Training Strategy – How to Develop a Training Curriculum
July 9, 2011 By Leave a Comment
There are definite steps to take that can ensure a positive outcome with a large scale development initiative.
Positive Attitude in Sales – Use These Words That Sell
July 5, 2011 By Leave a Comment
A positive attitude in Sales is not just desirable or nice, it is essential! Attitude breeds attitude, and if you are positive, the other person will be positive. Positive thoughts translate to positive language, and positive words are the best words that sell.
Breaking News: Sales Scripts Still Work!
July 2, 2011 By 2 Comments
I was reasserting the value of using word-for-word, verbatim scripts, on actual calls as a seller, not as an expert that was pitching people on using one of the scripts I had written for-hire.
Next Steps To Your Call Center Success
July 1, 2011 By 4 Comments
I hope you had an opportunity to look around and get a feel for all of the great call center content. Our aim is to support your goals. Call Center Best Practices will help you and all levels of your organization.
Call Center Leadership Resources
June 29, 2011 By 2 Comments
“Deliver Outstanding Results With These Call Center Resources!” Often times I am faced with a problem or challenge and wished I had a tool to help me quickly get past it. Many times I had to develop my own. This page is dedicated to showing you other call center resources that may help you with [...]
