Call Center Training | CallCenterBestPractices.com - Part 2

Developing The Best Trained Employee

May 30, 2011 By Gail Leave a Comment

There is no substitute for good trained employees in any business. This fact has never changed in the past and is still true

Filed Under: Call Center Training, Human resources Tagged With: best trained employee, Call Center Training, cross trained employees, cross training employees, customer satisfaction hinge, developing the best trained employee, good trained employees, new employee, staff Training, trained employees

How To Evaluate A Presentation Skills Training Program

May 28, 2011 By Gail Leave a Comment

As a presenter, seniors evaluate your ability to think and communicate effectively from the quality of your presentation. Customers equate the quality of the product or service to the quality of your sales presentation. Your team will evaluate your ability to lead from your presentation skills.

Filed Under: Call Center Training Tagged With: Call Center Training, Employee Training, excellent presentation skills, how to evaluate a presentation skills training program, most training programs, presentation skills, Presentation Skills Training, skills training program, Training Program, training program offer

How To Choose Verbs For Effective Learning Objectives

May 9, 2011 By Gail 1 Comment

Learning objectives should explain in specific, observable and measurable terms what the learners will do to (a) learn specific skills and (b) demonstrate that they have learned them.

Filed Under: Call Center Training, Human resources Tagged With: Call Center Training, deborah spring laurel, effective learning, effective learning objectives, Employee Training, how to choose verbs for effective learning objectives, learning objective, learning objectives, the trainer, use active verbs

Why A Training Needs Assessment Is Important

May 4, 2011 By Gail Leave a Comment

Training is not a panacea. Yet training is frequently treated like the kitchen drawer that accumulates all of the miscellaneous items that no one wants to take the time to sort through and put away properly.

Filed Under: Call Center Training Tagged With: Call Center, Call Center Training, entire training program, needs assessment, training, training needs, training needs assessment, training needs assessments, Training Program, why a training needs assessment is important

Speak – Stop – Start Speaking Again

May 3, 2011 By Gail Leave a Comment

Speakers and presenters, too, often think of silence as a bad thing. But, they should not. In fact, silence, as in a long pause, can be wonderfully powerful.

Filed Under: Call Center Training Tagged With: bad thing, business communication, Call Center, Call Center Training, center training, dead air, moments of silence, sound of your voice, speak 8211 stop 8211 start speaking again, training

Learning the Advantages of a Facilitator Training Program

April 26, 2011 By Gail Leave a Comment

Optimized performance is what improves the success of a company. Meetings are one of the most time consuming and unproductive business events. Not every leader is a great planner. Unfortunately planning is necessary to make a meeting productive.

Filed Under: Call Center Training Tagged With: Call Center, Call Center Training, Facilitator Training, facilitator training program, important meeting tasks, individual work environment, learning the advantages of a facilitator training program, right facilitation strategy, training, unproductive business events

How to Get Participants Back From Breaks on Time

April 17, 2011 By Gail Leave a Comment

Many trainers are concerned about giving breaks, because they fear that it will be difficult to get the participants back on time.

Filed Under: Call Center Training Tagged With: break time, Call Center Training, deborah spring laurel, Employee Training, how to get participants back from breaks on time, human resource development, participants, training, training room, training tips

Call Center Training That Delivers Results

April 13, 2011 By Gail Leave a Comment

Call Center Training That Delivers Results
How is your call center team preparing your front-lined leadership group? Are they prepared to meet the daily performance challenges of their call center?

Filed Under: Call Center, Call Center Training Tagged With: Call Center, call center agent, call center leaders, Call Center Metrics, call center performance, Call Center Supervisor, Call Center Training, call center training that delivers results, center training, Performance Management

Presentation Skills – Tips for Making Effective Presentations

April 3, 2011 By Gail Leave a Comment

These few presentation skills will ensure you hold the interest and attention of your group from the beginning to the close of your presentation.

Filed Under: Call Center Training Tagged With: Call Center Training, effective presentations, Employee Training, good presentation skills, key presentation skills, presentation skills, presentation skills 8211 tips for making effective presentations, presentation skills tips, presentations, training

Extending the Training Room Into the Workplace With Job Aids

March 27, 2011 By Gail 1 Comment

Effective trainers use a variety of training aids to help trainees learn. However, the benefits of these training aids do not need to end

Filed Under: Call Center Training Tagged With: Call Center Training, Employee Training, extending the training room into the workplace with job aids, job aids, job aids trainees, many training aids, training, training program design, Training Programs, training room