The human resources department is usually in charge of creating job descriptions and hiring the best candidates.
Call Center Training Staff Tips For Positive Responses
November 27, 2011 By Leave a Comment
It’s not easy for a call center worker or workers. Rejection, people hanging up. Still it’s a numbers game to keep slogging.
5 Ways to Save Money On Employee Training
August 12, 2011 By Leave a Comment
Here are five ways you can reduce the amount of money spent one employee training without eliminating the process altogether.
What Is Magic About the Number Three in Curriculum Design?
July 18, 2011 By Leave a Comment
Following the principles outlined in the eight triads below will significantly improve the likelihood that the training you design will effectively achieve the desired learning results.
Training Strategy – How to Develop a Training Curriculum
July 9, 2011 By Leave a Comment
There are definite steps to take that can ensure a positive outcome with a large scale development initiative.
Call Center Leadership Resources
June 29, 2011 By 2 Comments
“Deliver Outstanding Results With These Call Center Resources!” Often times I am faced with a problem or challenge and wished I had a tool to help me quickly get past it. Many times I had to develop my own. This page is dedicated to showing you other call center resources that may help you with [...]
Call Center Videos
June 29, 2011 By Leave a Comment
Call Center Videos That Improve Performance and Entertain! Sometimes it is just easier to sit back and learn while watching a video. In this area, our webinar replays are posted. Make sure you stop back by often because new replays are posting on a regular basis. In addition, videos that are related to our industry are posted here. Some funny and some educational, but always entertaining.
The ADDIE Model – Why Use It?
June 23, 2011 By Leave a Comment
If you are new to training development and have been thinking of putting together any type of training program, it is important to know and understand the most basic training tool used by professional trainers; it is called the ADDIE model.
Creating An Evaluation Questionnaire
June 22, 2011 By Leave a Comment
If you run any kind of professional business that incorporates a training program it will be to your benefit to receive feedback from your participants as to your program’s effectiveness. Not only will you want to know if the content was suitable but also if the method of training was suited to the audience in attendance.
How to Facilitate Large Groups
June 4, 2011 By 1 Comment
