Advances in call center software have given rise to an exciting new idea for companies: blended phone centers.
How Technology Is Changing The Call Center
January 24, 2011 By Leave a Comment
Should You Use a Hosted Call Center Solution? 4 Tips You Must Know
December 23, 2010 By Leave a Comment
How To Deal With An Out Of Control Call Center
November 28, 2010 By Leave a Comment
Your organization acquires a new company with an understaffed call center using twenty year old technology. Or maybe it’s your own business, where problems that seemed minor a year ago have snowballed until you are faced with epic hold times, stressed agents and furious customers. You need to fix the problem now, but where do you start?
Call Center Software
March 5, 2009 By Leave a Comment
Your Tool of Choice in Customer Relations By Trevor Mulholland The call center represents your first line of communication with customers and potential customers. Whether you choose to outsource this service or to establish an in-company call center, this is one area in which quality is paramount and cannot be compromised. Clients’ questions and concerns [...]
