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Inbound and Outbound Telemarketing

September 30, 2010 By Gail Leave a Comment

Inbound calls are when customers call in, an IVR (Interactive Voice Response) most likely will take the call and will prompt them for information, the call in turn is routed to the proper department or person, and the call is handled.

Filed Under: Call Center, Outbound Call Center Tagged With: Call Center Efficiency, call center management, call center motivation, Call Center Outsourcing, call center performance, Call Center Productivity, different customer reactions, inbound and outbound telemarketing, legitimate telemarketing companies, outbound telemarketing

A Detailed Outline to Understand Call Center Outsourcing

May 12, 2010 By Gail Leave a Comment

One of the two ways they can survive is either to spend hefty amounts to continuously upgrade themselves or to Outsource Call Center Services.

Filed Under: Best Practices, Call Center Tagged With: a detailed outline to understand call center outsourcing, Call Center, Call Center Efficiency, call center management, call center motivation, Call Center Outsourcing, call center performance, Call Center Productivity, outbound call center services, outsource call center

Uplifting Call Center Operations Through Performance Management

May 10, 2010 By Gail Leave a Comment

Performance management is the driving force behind any successful call center operations. A performance management program strongly stresses on proper and accurate communication of the objectives of call center outsourcing between employees and management.

Filed Under: Performance Management Tagged With: Call Center, Call Center Efficiency, call center management, call center motivation, Call center operations, Call Center Outsourcing, call center performance, Call Center Productivity, Performance Management, uplifting call center operations through performance management

Value of Assessment Tools in Call Center Operations

May 9, 2010 By Gail Leave a Comment

The quality and pace of Call center operations are dominated and threatened by two visible hindrances which are agent turnover and agent productivity. The reasons for such challenges in a call center are poor handling of the resources and lack of skills for specific job positions.

Filed Under: Best Practices, Call Center Outsourcing Tagged With: bpo outsourcing company, Call Center, Call Center Efficiency, call center management, call center motivation, Call center operations, Call Center Outsourcing, call center performance, Call Center Productivity, value of assessment tools in call center operations

How to Develop Leadership Qualities in the Workplace

May 4, 2010 By Gail Leave a Comment

Workers and rank and file employees in the workplace may seem perplexed on how to develop leadership qualities.

Filed Under: Call Center Manager Tagged With: Call Center Efficiency, call center management, call center motivation, Call Center Outsourcing, call center performance, Call Center Productivity, establish meaningful relationships, how to develop leadership qualities in the workplace, leadership qualities, rank and file