Performance management is the driving force behind any successful call center operations. A performance management program strongly stresses on proper and accurate communication of the objectives of call center outsourcing between employees and management.
Work at Home Agents – Distribute Your Contact Center and Tap Into This Unique Pool of Resources
March 24, 2010 By Leave a Comment
Oscar Worthy Customer Service – How Hollywood’s Model Can Make Your Company A Service Star
February 22, 2010 By 5 Comments
12 best practices of high selling call centers
July 24, 2009 By 6 Comments
Most likely your center has changed their model to this or are moving in this direction. No matter the case, this article falls under the Call Center Best Practices category.
Please comment at the end of this article with your thoughts…
Setting Goals and Expectations
July 9, 2009 By 1 Comment
Description: This module explains the importance of goal setting, clarifies goals and objectives, helps identify your goals, and describes methods of monitoring progress toward attaining goals. Objectives: By the end of this module, you will be able to: Identify and create quality goals. Explain the importance of monitoring progress toward goal attainment. Module Contents: Introduction [...]
