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The Motivation Factor in BPO

February 26, 2011 By Gail Leave a Comment

The need for motivation in a BPO is immense. This report outlines how call center agents can be motivated without digging too deep into the pockets of the management.

Filed Under: Call Center, Employee Motivation Tagged With: Call Center, Call center agents, Call Center Employees, call center motivation, call center services, Call centers, losing a job, motivation factor, recession-hit job market, the motivation factor in bpo

Inbound and Outbound Telemarketing

September 30, 2010 By Gail Leave a Comment

Inbound calls are when customers call in, an IVR (Interactive Voice Response) most likely will take the call and will prompt them for information, the call in turn is routed to the proper department or person, and the call is handled.

Filed Under: Call Center, Outbound Call Center Tagged With: Call Center Efficiency, call center management, call center motivation, Call Center Outsourcing, call center performance, Call Center Productivity, different customer reactions, inbound and outbound telemarketing, legitimate telemarketing companies, outbound telemarketing

Laughter at the Contact Center

June 2, 2010 By Gail Leave a Comment

Regardless of how demanding your work is, there’s always room for some cheerful humor at your work place. Nothing livens the atmosphere more than someone with a good sense of humor. There’s no reason why you can’t take your work seriously and at the same time know when light-hearted moments are permissible.

Filed Under: Call Center, Employee Motivation Tagged With: Call Center, call center motivation, contact center, customer service training, good sense of humor, Humor, humor in the workplace, impact learning systems, laughter at the contact center, sense of humor

A Detailed Outline to Understand Call Center Outsourcing

May 12, 2010 By Gail Leave a Comment

One of the two ways they can survive is either to spend hefty amounts to continuously upgrade themselves or to Outsource Call Center Services.

Filed Under: Best Practices, Call Center Tagged With: a detailed outline to understand call center outsourcing, Call Center, Call Center Efficiency, call center management, call center motivation, Call Center Outsourcing, call center performance, Call Center Productivity, outbound call center services, outsource call center

Uplifting Call Center Operations Through Performance Management

May 10, 2010 By Gail Leave a Comment

Performance management is the driving force behind any successful call center operations. A performance management program strongly stresses on proper and accurate communication of the objectives of call center outsourcing between employees and management.

Filed Under: Performance Management Tagged With: Call Center, Call Center Efficiency, call center management, call center motivation, Call center operations, Call Center Outsourcing, call center performance, Call Center Productivity, Performance Management, uplifting call center operations through performance management

Value of Assessment Tools in Call Center Operations

May 9, 2010 By Gail Leave a Comment

The quality and pace of Call center operations are dominated and threatened by two visible hindrances which are agent turnover and agent productivity. The reasons for such challenges in a call center are poor handling of the resources and lack of skills for specific job positions.

Filed Under: Best Practices, Call Center Outsourcing Tagged With: bpo outsourcing company, Call Center, Call Center Efficiency, call center management, call center motivation, Call center operations, Call Center Outsourcing, call center performance, Call Center Productivity, value of assessment tools in call center operations

How to Develop Leadership Qualities in the Workplace

May 4, 2010 By Gail Leave a Comment

Workers and rank and file employees in the workplace may seem perplexed on how to develop leadership qualities.

Filed Under: Call Center Manager Tagged With: Call Center Efficiency, call center management, call center motivation, Call Center Outsourcing, call center performance, Call Center Productivity, establish meaningful relationships, how to develop leadership qualities in the workplace, leadership qualities, rank and file

Seven Wonder Ways to Supercharge Your Call Center

February 22, 2010 By Gail Leave a Comment

Call Center Training

Identify and discuss those super-seven ways to kick up the performance levels and efficiency of call centers’ employees.

Filed Under: Call Center Manager, Call Center Supervisor, Employee Coaching and Development, Employee Motivation Tagged With: call center management, Call Center Morale, call center motivation, Employee Engagement, Employee Motivation, Employee Retention, employee turnover, engaging employees, increasing employee morale

Oscar Worthy Customer Service – How Hollywood’s Model Can Make Your Company A Service Star

February 22, 2010 By Gail 5 Comments

Do you think maybe, those responsible for taking care of your valued customers might need a little more training and recognition themselves? Well, perhaps you need to say Hello and Hooray for Hollywood!

Filed Under: Call Center Manager, Customer Care, Employee Coaching and Development Tagged With: Call Center, Call center agents, call center customer service, call center management, call center motivation, call center performance, call center services

Give Your Quality Team a Kick Start

March 6, 2009 By Admin Leave a Comment

By Gail Yahner Is your quality team suffering from a case of the same ol’ same old? Has the blah zone struck? Do you feel like you should start naming the days of the week after their behaviors? Please Login or Register to read the rest of this content.

Filed Under: Call Center Quality Tagged With: call center motivation, Call Center Quality, Employee Motivation