Identify and discuss those super-seven ways to kick up the performance levels and efficiency of call centers’ employees.
Call Center Morale Boosting Strategies
March 5, 2009 By 1 Comment
Michael Russell Morale is deceptively important in the running of an efficient call center. The reason it is deceptive is because while most bosses acknowledge the relationship between morale and productivity, few call center bosses are able to accurately pin down a decrease in productivity as being directly related to a lowered morale. The reason [...]
