Call Center Performance Success Insider's Club
Call Center Videos That Improve Performance and Entertain! Sometimes it is just easier to sit back and learn while watching a video. In this area, our webinar replays are posted. Make sure you stop back by often because new replays are posting on a regular basis. In addition, videos that are related to our industry are posted here. Some funny and some educational, but always entertaining.
When Call Center managers gather to talk about what Call Center resources are necessary to run a successful Call Center, the discussion inevitably turns to the Leadership and Leadership Training. While that is probably no surprise to most managers reading this post, what may be a pleasant surprise is the Leadership Training material that is [...]
Executive Summary To improve the efficiency of the a contact center, it is necessary to implement industry standard metrics. A call center has an opportunity to improve its efficiency by leveraging the right measures to drive accountability at the department, supervisor, and associate levels There are several industry standard call center metrics that the a [...]
Measuring Productivity through Bill to Paid to maximize revenue Bill-to-pay (B2P), also known as Productive-to-Paid (P2P) Bill To Pay is the measure of the amount of time an associate is productive relative to the amount of time the associate is paid (or the amount of time billed to the client) B2P is typically a measure [...]
"Get The Secrets Of The Most Successful Call Center Leaders and Learn How Easy … [Read More...]
Using Call Center Best Practices to advertise your brand and/or to assist you with Search Engine … [Read More...]
