Now being a ‘Leader’ is someone who by example and through coaching obtains the best out of their followers be they employees or colleagues so that they work over and above everyones expectations to achieve remarkable results.
Call Center Leadership Resources
June 29, 2011 By 2 Comments
“Deliver Outstanding Results With These Call Center Resources!” Often times I am faced with a problem or challenge and wished I had a tool to help me quickly get past it. Many times I had to develop my own. This page is dedicated to showing you other call center resources that may help you with [...]
Effective Leadership Coaching Skills: Setting Priorities
January 4, 2011 By 3 Comments
How To Deal With An Out Of Control Call Center
November 28, 2010 By Leave a Comment
Your organization acquires a new company with an understaffed call center using twenty year old technology. Or maybe it’s your own business, where problems that seemed minor a year ago have snowballed until you are faced with epic hold times, stressed agents and furious customers. You need to fix the problem now, but where do you start?
5 Crucial Factors In Call Center Management
May 1, 2010 By Leave a Comment
What Makes a Call Center Manager?
April 16, 2010 By Leave a Comment
Establishing a call center is just the beginning of the most challenging and demanding game. You require having the right personnel to work for you and also to manage things accordingly.
The Best Call Center Managers – What They Do Everyday and Why
March 1, 2010 By Leave a Comment
A savvy Call Center Manager recently wrote me with a simple but excellent question: What should a great Call Center Manager do every day to be successful?
Call Center Manager: Partnering For Performance
February 26, 2009 By Leave a Comment
Building Effective Teams
February 25, 2009 By Leave a Comment
By Sandra Farnan How can you turn your functioning work group into a dynamic, cohesive team who communicates well, meets performance goals on time, and completes tasks efficiently? You might think it’s a pipe dream that requires more time and energy than it is worth, after all, the work in your department IS getting done. [...]
Selling Sales to Call Center Service Agents
February 25, 2009 By Leave a Comment
By Carole Sue Jones The Sales Stigma Somewhere along the way sales got a bad rap. I’m sure all of us can relate to having dealt with a salesperson that made us uncomfortable, pressured us into making a decision, or even mislead us about the product or service. We have all survived a contract we [...]
