It is common for anyone half decent to get the promotion to Team Leader. But this job can be dangerous for you if you don’t know the territory. In this article, I’ll tell you how to get the most out of it and avoid the pitfalls.
Call Center Leadership Skills – Things That You Should Possess
April 15, 2010 By 1 Comment
A call center team leader or a supervisor plays a significant role in boosting up the morale of the team in success and also in adversity. It is a fact that all individuals cannot be born leaders. Most importantly, the leadership skills happen to be made and then improved with the proper training and educational skills through time.
Management Development Secrets – The Importance of Listening and Questioning Skills
April 11, 2010 By Leave a Comment
The key here is to focus on your own actions, by listening carefully with full attention – and where you need to know more, fine-tune your questioning and listening techniques so that you can be even better at the way you communicate effectively with your team!
How to Deal With Difficult Training Sessions
April 11, 2010 By 4 Comments
Work at Home Agents – Distribute Your Contact Center and Tap Into This Unique Pool of Resources
March 24, 2010 By Leave a Comment
Assuring The Best Quality For Your Call Center
March 22, 2010 By Leave a Comment
Call Center Sales – Best Practices
March 8, 2010 By 1 Comment
Want to improve your call center’s sales performance? Here are 12 tips to help boost sales results.
The Best Call Center Managers – What They Do Everyday and Why
March 1, 2010 By Leave a Comment
A savvy Call Center Manager recently wrote me with a simple but excellent question: What should a great Call Center Manager do every day to be successful?
Seven Wonder Ways to Supercharge Your Call Center
February 22, 2010 By Leave a Comment
Identify and discuss those super-seven ways to kick up the performance levels and efficiency of call centers’ employees.
