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Are Your Weekly Team Meetings Weak?

March 2, 2011 By Gail 1 Comment

Do you ever find yourself at the head of that same oblong table in front of the same 10, 20 or more pair of glazed-over eyes, listening to yourself drone on about sales stats and production levels, asking if anyone has a topic that they’d like to discuss, knowing no one is likely to even hiccup?

Filed Under: Call Center Manager Tagged With: are your weekly team meetings weak, call center management, gratitude box, individual target goals, productive team meetings, team, team managerment, team meeting, team meetings, weekly team meetings

Call Center Training: The Principles Behind It

February 6, 2011 By Gail Leave a Comment

As much as the establishment of call centers and the number of call center agents increase, the need for call center trainings for better customer service and for better image of the company is the primary concern of most of the call centers elsewhere.

Filed Under: Call Center, Call Center Training Tagged With: Call Center, call center agent, call center management, Call Center Training, call center training the principles behind it, call center trainings, Call centers, center training, center trainings, training

Keeping Call Centers Running Efficiently

December 19, 2010 By Gail Leave a Comment

Some executives see call centers as “cost centers,” meaning they are a low value expense that needs to be minimized.

Filed Under: Call Center, Call Center Outsourcing Tagged With: call, Call Center, call center management, Call centers, center management, center metrics, jeremy p stanfords, keeping call centers running efficiently, place and time, unparalleled customer service

Inbound and Outbound Telemarketing

September 30, 2010 By Gail Leave a Comment

Inbound calls are when customers call in, an IVR (Interactive Voice Response) most likely will take the call and will prompt them for information, the call in turn is routed to the proper department or person, and the call is handled.

Filed Under: Call Center, Outbound Call Center Tagged With: Call Center Efficiency, call center management, call center motivation, Call Center Outsourcing, call center performance, Call Center Productivity, different customer reactions, inbound and outbound telemarketing, legitimate telemarketing companies, outbound telemarketing

Challenges Facing Call Center Management

August 19, 2010 By Gail Leave a Comment

This is not without remedy though as there is more than just a set of ways to improve on the service especially on the managerial side of the business. As mentioned earlier, perhaps the best way is through software.

Filed Under: Call Center Manager Tagged With: Call Center, call center agencies, call center job, call center management, Call centers, center management, challenges facing call, challenges facing call center management, nature of the job, philippine call center

A Detailed Outline to Understand Call Center Outsourcing

May 12, 2010 By Gail Leave a Comment

One of the two ways they can survive is either to spend hefty amounts to continuously upgrade themselves or to Outsource Call Center Services.

Filed Under: Best Practices, Call Center Tagged With: a detailed outline to understand call center outsourcing, Call Center, Call Center Efficiency, call center management, call center motivation, Call Center Outsourcing, call center performance, Call Center Productivity, outbound call center services, outsource call center

Uplifting Call Center Operations Through Performance Management

May 10, 2010 By Gail Leave a Comment

Performance management is the driving force behind any successful call center operations. A performance management program strongly stresses on proper and accurate communication of the objectives of call center outsourcing between employees and management.

Filed Under: Performance Management Tagged With: Call Center, Call Center Efficiency, call center management, call center motivation, Call center operations, Call Center Outsourcing, call center performance, Call Center Productivity, Performance Management, uplifting call center operations through performance management

Value of Assessment Tools in Call Center Operations

May 9, 2010 By Gail Leave a Comment

The quality and pace of Call center operations are dominated and threatened by two visible hindrances which are agent turnover and agent productivity. The reasons for such challenges in a call center are poor handling of the resources and lack of skills for specific job positions.

Filed Under: Best Practices, Call Center Outsourcing Tagged With: bpo outsourcing company, Call Center, Call Center Efficiency, call center management, call center motivation, Call center operations, Call Center Outsourcing, call center performance, Call Center Productivity, value of assessment tools in call center operations

How to Develop Leadership Qualities in the Workplace

May 4, 2010 By Gail Leave a Comment

Workers and rank and file employees in the workplace may seem perplexed on how to develop leadership qualities.

Filed Under: Call Center Manager Tagged With: Call Center Efficiency, call center management, call center motivation, Call Center Outsourcing, call center performance, Call Center Productivity, establish meaningful relationships, how to develop leadership qualities in the workplace, leadership qualities, rank and file

5 Crucial Factors In Call Center Management

May 1, 2010 By Gail Leave a Comment

From product inquiries to technical support, call centers offers varying services. It can accept calls from customers (inbound) as well as initiate calls (outbound).

Filed Under: Call Center Manager Tagged With: 5 crucial factors in call center management, call center management, Call Center Manager, Call Center Supervisor, Call Center Training, Call centers, center management, crucial management factors, excellent employee monitoring, software costs money