Setting Goals and Expectations
July 9, 2009 by Angie
Filed under Call Center Manager, Call Center Supervisor, Call Center Training
Description:
This module explains the importance of goal setting, clarifies goals and objectives, helps identify your goals, and describes methods of monitoring progress toward attaining goals.
Objectives:
By the end of this module, you will be able to:
- Identify and create quality goals.
- Explain the importance of monitoring progress toward goal attainment.
Module Contents:
- Introduction to Setting Goals
- Life Without and With a Plan – Exercise
- The Importance of Goals – Introduction
- What are Goals?
- Why is Setting Goals so Important?
- Goals and Success
- The Importance of WRITTEN Goals
- Goal Setting Exercise
- Guidelines for Effective Goals (S.M.A.R.T. Goals)
- Goal Planning Sheet
- Goal Setting for Employees
- Getting Acceptance and Commitment for Goals



