Call Center Employees | CallCenterBestPractices.com - Part 2

How to Deal With Difficult Training Sessions

April 11, 2010 By Gail 4 Comments

Let me share a secret with you. Being a trainer is a fantastic job. You stand in front of a room of people and you make a difference to their lives.

Filed Under: Call Center Sales, Call Center Training Tagged With: Call Center, Call Center Employees, call center management, Call Center Sales, call center sales training, difficult training session, difficult training sessions, how to deal with difficult training sessions, Performance Management, Team Management

Work at Home Agents – Distribute Your Contact Center and Tap Into This Unique Pool of Resources

March 24, 2010 By Gail Leave a Comment

Work at Home agents is not a new idea, in fact; companies have tried to implement this model for several years.

Filed Under: Call Center Jobs, Employee Coaching and Development, Employee Motivation Tagged With: Call Center, Call center agents, Call Center Employees, Call Center Jobs, call center management, call center performance, customer service agents, home agents, home shoring, Outsourcing, work from home

Attrition Rates in Call Centers – Complaints & Solutions

March 24, 2010 By Gail 1 Comment

The number one complaint of call center employees is the lack of motivation.

Filed Under: Employee Coaching and Development, Employee Motivation Tagged With: attrition rates in call centers 8211 complaints 038 solutions, Call Center, call center agent, Call Center Benefits, Call Center Community, Call Center Employees, Call centers, lack of motivation, proper management style, vcare call center

Call Center Sales – Best Practices

March 8, 2010 By Gail 1 Comment

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Want to improve your call center’s sales performance? Here are 12 tips to help boost sales results.

Filed Under: Call Center Sales, Performance Management Tagged With: Call Center, Call Center Employees, call center management, Call Center Sales, call center sales 8211 best practices, call center sales training, center sales, one-on-one coaching session, Performance Management, Team Management

The Best Call Center Managers – What They Do Everyday and Why

March 1, 2010 By Gail Leave a Comment

Call Center Training

A savvy Call Center Manager recently wrote me with a simple but excellent question: What should a great Call Center Manager do every day to be successful?

Filed Under: Best Practices, Call Center Manager, Call Center Supervisor Tagged With: best practices, Call Center, Call Center Employees, Call Center Leadership, call center management, Call Center Manager, call center managers, customer service centers, service quality ratings, the best call center managers 8211 what they do everyday and why