Customer service is a skill which requires both thorough training and progressive experience. These skills are so important in IT they’re literally built in to benchmark best practice IT Service Management (ITSM) concepts like the ITIL (Information Technology Infrastructure Library).
Customer Service Success by Adapting to Personality Style
June 11, 2011 By Leave a Comment
Adapt to your customer’s personality and win them over. When you are flexible and work with to your customer’s personality style it means you are presenting your product or service in a way that has the most meaning to them – and not necessarily in the way that feels the most normal to you. Learn how you can best approach each style.
How to Handle Irate Customers: Things to Do
April 8, 2011 By Leave a Comment
How Can Customer Relationship Software (CRM) Improve Business Productivity?
April 3, 2011 By Leave a Comment
Useful Tips On Improving Customer Service
February 26, 2011 By Leave a Comment
Who’s on the Other End of the Phone?
February 20, 2011 By Leave a Comment
Customer Service – Can You Survive Without It?
December 5, 2010 By Leave a Comment
Six Sigma Training – Improving Customer Support
November 28, 2010 By 1 Comment
Customer support organizations rely on process, quality, and ensuring total customer satisfaction. Six Sigma training can assist people in entry level positions and even management in improving an entire organization to reach their goals and to be successful. Success with any business offering support to customers requires total quality and a happy customer.
Improve Call Center Customer Service With Agent Appreciation
September 14, 2010 By 1 Comment
Typically when call center administrators think of ways to improve their business they focus on customer service-because happy customers mean higher profits. However, with all things considered, the focus should actually start a step earlier. Shouldn’t we first consider those that deal with the customers directly?
Want Top Customer Service? Relearn the ‘basics’
July 6, 2010 By Leave a Comment
