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Four Keys to Creating Effective Goals

July 5, 2010 By Leave a Comment

In order for a goal to be effective and sensible, however, it should be more than just a desire or a hopeful intention. Following are several tips that will help you to develop realistic and effective goals.

Filed Under: Performance Management Tagged With: , , , , , , , , ,

First Call Resolution Defined

July 1, 2010 By Leave a Comment

First call resolution is a pretty self-explanatory term, but it is often misinterpreted. As a result of the incorrect interpretation you will end up with poor first call resolution results.

Filed Under: Call Center, Customer Care Tagged With: , , , , , , , , , ,

Work at Home Agents – Distribute Your Contact Center and Tap Into This Unique Pool of Resources

March 24, 2010 By Leave a Comment

Work at Home agents is not a new idea, in fact; companies have tried to implement this model for several years.

Filed Under: Call Center Jobs, Employee Coaching and Development, Employee Motivation Tagged With: , , , , , , , , , ,

Assuring The Best Quality For Your Call Center

March 22, 2010 By Leave a Comment

Customer Satisfaction is the cornerstone of any successful business enterprise. While most businesses keep that adage in mind while designing products and services around researched client needs,

Filed Under: Call Center Quality, Employee Coaching and Development Tagged With: , , , , , , , , , ,

Oscar Worthy Customer Service – How Hollywood’s Model Can Make Your Company A Service Star

February 22, 2010 By 5 Comments

Do you think maybe, those responsible for taking care of your valued customers might need a little more training and recognition themselves? Well, perhaps you need to say Hello and Hooray for Hollywood!

Filed Under: Call Center Manager, Customer Care, Employee Coaching and Development Tagged With: , , , , , , , , ,

How To Use The Online SMART Goals Form

September 6, 2009 By 4 Comments

Call Center Best Practices has two resources that will help you understand the process and more importantly help you effectively create SMART goals on on the fly. Both resources can be found in the SMART Goals section.

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Tibetan Telemarketers Take One Deep Breath Between Each Call

March 6, 2009 By Leave a Comment

By Dr. Gary S. Goodman I’d love to construct a call center at the top of the world, in Tibet. It’s breathtakingly beautiful, for one thing. But if I could staff the place with monks, how cool would that be? Do you think they’d be rattled by rejection? Put off by pettiness? Customers would present [...]

Filed Under: Call Center Training Tagged With: ,
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