by: pianopl123 The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation? Today, finding customer support is as simple as writing an e-mail or picking up the phone. But, even though you’re not [...]
Coaching Purpose and Definition
March 6, 2009 By Leave a Comment
Coaching Did you ever play an organized sport, such as football, basketball, soccer, or volleyball? Or take individual lessons in piano, karate, or math? In each case, you had a coach whose goal it was to improve your performance. The key of supervisory coaching just as in those situations is helping individuals become more effective [...]
Conducting Business with Kindness
March 6, 2009 By Leave a Comment
By Jane Schulte Instead of introducing a new concept when it comes to customer service, I believe it is time to re-introduce an old twist – kindness. Back in the “day,” if you wanted to be successful in business, it was all about kindness and the way people felt after leaving your establishment or after [...]
