Supervisor Basics

March 11, 2009 by Admin  
Filed under Call Center Training

Basics for Supervisors

While this article was written a few years ago for new supervisors, you will see when reading it, that the basics are still the basics. We hope you find the material helpful.

By Carolee Colter

Whether you oversee a whole department of employees or one assistant manager or an ever-changing group of volunteers, you as a supervisor are ultimately responsible for the work of others. This takes skill and experience, yet most co-op supervisors end up in their positions without training or clear expectations of their role. Their difficulties are compounded when those they supervise were formerly co-workers on an equal footing in a situation without personal accountability. As a consultant for co-ops and other small businesses, I encounter the most confusion in the following areas:

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