So what’s the answer when colleagues fall out and refuse to or cannot sort out their differences? Unfortunately, there is no one solution. This is a very difficult situation – as you will know if you are in the middle of it – and you may need to try a number of approaches before it is resolved.
First off you need to understand why the warring parties cannot get on. You cannot hope to resolve issues unless you understand them first. Speak to them individually and together to investigate what the issues are. There may be personal issues at stake, but if the problems are affecting their performance at work, you need to know exactly what is going on.
