Qualities of a Successful Call Center Supervisor
February 27, 2009 by Admin
Filed under Call Center Supervisor
We compiled this list after conducting and researching several Call Center studies. The responses were taken from multiple interviews with Call Center representatives and Call Center supervisors then paraphrased. This list can be used as a guideline for Call Center Su
pervisors.
Honest and ethical
Good communicator about performance expectations in all areas of work
Excellent Listener, uses empathy and compassion
Provides relevant and developmental feedback (both when things are going well and when improvements are needed) to individuals in timely and meaningful manner.
Thanks so much for going through the effort to assemble this list of desirable qualities every supervisor should have — or at the very least aspire to. Well done! Being a supervisor in a call center is one of the toughest jobs there is. Besides needing to handle the various crisis that occur each day, sups need to meet their numbers while making sure that their team feels valued and receive the support that they need to be successful. Not an easy balancing act.
Simply put: Supervisors rock.
If you are a supervisor and would like some encouraging words and some inspiration I encourage you to check out my Monday Aha! feature on my blog (www.barbaraburke.com/posts) or go ahead and receive your personal Aha! every Monday by being a subscriber. It’s free.
If you are looking for a quick, inspiring read about a rep in a call center check out my new book (www.napkinmelonmonkey.com) I self-published it and much to my
delight it has been an underground hit with call centers. A major publisher just bought the rights (yea!) and they will be issuing a hard cover version early in 2010, translate into multiple languages and market it throughout the world.
All the best!