Positive Leadership
July 8, 2009 by Angie
Filed under Call Center Manager, Call Center Supervisor, Call Center Training
Description:
This module demonstrates the difference between influence and authority, the connection between self-esteem and success, helps develop motivational strategies, explains the power of positive reinforcement, and helps develop skills in dealing with change.
Objectives:
By the end of this module, you will be able to:
- Explain the components of positive leadership
- Demonstrate skills in exerting positive leadership.
Module Contents:
- Self Esteem
- Accentuate the Positive
- Expectations
- Examples of the Pygmalion Effect
- Building Esteem
- Positive Reinforcement
- Positive Feedback
- One Person Can Make a Difference
- Basic Principles of Recognition
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