Philosophies of Quality

March 6, 2009 by Admin  
Filed under Call Center Quality

TQM… Six Sigma… what does it all mean?

Those new to the world of quality management need to be aware of the key concepts, and process that influence, measure, and drive the quality initiative forward.

While not all of these will apply directly to you, they do directly impact your organization, and as a quality professional, you must be aware of the processes in rough form.

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