If you answered "Yes" to these questions, then you'll definitely want to get your hands on this Call Center Performance Management Blueprint. As a leader you understand the importance of time saving tools, simple yet effective processes and streamlined execution.
Now imagine a tool that helped you work smarter not harder. The Performance Management Process is a complete turnkey solution that will save you time, save you embarrassment and save you frustration.
- Set Goals & Objectives
- Ongoing Feedback
- Performance Reviews
Mostly likely you're familiar with some of these components, however this report will show you how easy it is to put together a much simpler process, while being amazingly effective. The Call Center Performance Management process includes the very effective 4-Step Process:
The 4-Step Process
What if You had a 4 step process that covered all the critical steps you needed to address the two major stumbling areas for your employees?
Ability or Effort?
An effective leader, whether you are a supervisor, manager, director or VP, needs to ask this question: is it ability or effort? Is it will or skill?
The answer to this question determines your approach or solution. The lazy leaders don't ask this question, but I have to tell you, it makes all the difference. Sometimes the simplest ideas and processes work the best. But don't let ease fool you.
This 4-step process is very effective. Don't take my word for it, just see the following outline...
This process is very effective especially when you have the Performance Management Process outlined, with all the worksheets and accompanying tools together in an easy to follow process.
This system is great when training new leaders too!
The Call Center Performance Management Process blueprint is very effective and I want to make sure you get to experience how powerful this system is.
As a result, I have a special deal that I think you'll believe is pretty good.
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Here's the deal...
Here's What Is Included With Your Bonus Membership
SMART Goals Online Form
Set goals on the fly for your agents, Team Leads, Supervisors or Managers. You can quickly create and print objectives based on a proven system.
Inbound Cost and Revenue Matrix
Inbound – This is a great online calculator that allows you to modify the different variables of cost and revenue so you know what is working and what is not.
Outbound Cost and Revenue Matrix
Outbound – This is a great online calculator that allows you to modify the different variables of cost and revenue so you know what is working and what is not.
This is an outstanding resource. One of the best ways to improve performance and get better results is through healthy contest for your agents. Over 100 templates to choose from.
Premium members get free access to webinars that will be conducted throughout the month. These will be sharing of best practices, as well as request from you and other premium members. We will leave no stone unturned.
Cost Of Goods
Do you know how to calculate the cost of service delivery? With this online calculator you can do just that. ONe of the best financial pieces I learned at at early stage in my career is the impact of the cost of goods and what it means for your business.
Call Center Information and Best Practices
You’ll have access to the most powerful, thought-provoking information to improve performance at your Call Center or BPO. We share the latest ideas and tactics that are working for our industry all of the world. Adding to the premium contact membership all the time.
Grab Your Copy For Today's Special Price... $19.95
This guide has sold for more than $47 before, but I want to make sure that I get this Performance Management Process in as many hands as soon possible, because it is needed! That is why your price today is only $19.95
To Your Success,
PS - This product will improve the performance of your entire floor. It is an easy process to put into place and you will quickly discover how powerful it is.
PSS - You also get 30 days to Call Center Best Practices Premium Content. There are so many tools for you and your teams to use, your goal achievement will astound you!