Cost of Goods Model

What are your call center’s cost of goods?

Knowing this is important no matter if you operate a call center for your company or you manage a call center for an outsourcer.  Knowing your cost and specifically, your hourly cost, will help you make quantified decisions.

Used it in conjunction with the two pricing models, Inbound Pricing and Outbound Pricing model, you can easily determine revenue, cost and ultimately profitability.  

The goal of the spreadsheet form is to help you calculate your variable cost.  You do this by providing some details about your call center.

The variables you need to know are the fully loaded costs for the following positions:

• Sr. Supervisor (If you have that position)
• Supervisor
• QAR (Quality Assurance Representative)
• Administrative Staff
• Training
• CSR
• and any Bonus that you may provide.

The goal with this model is to help you determine your hourly cost.  You can then use this to determine the overall cost to generate your revenue, resulting in understanding your profitability.

This comes in handy.  Here is what the form looks like:

Do you want to see it in action?

Simply click the link below to get started….

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