Managing the Quality Team
March 6, 2009 by Admin
Filed under Call Center Quality
Tools for managing your site’s Quality Assurance team
Managing your Quality Assurance Team
The Expectations of Quality Agents
Everyone works better when they know what is expected of them. To ensure high performance from your Quality Monitoring Agents you may consider using these expectations for their performance. A clear understanding of their goals will provide a work path for success.
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