Managing Discipline

Description:

This module discusses the difference between positive and negative discipline, explains progressive discipline, and applies principles of effective discipline to work situations.

Objectives:

By the end of this module, you will be able to:

  • Define discipline and why it is necessary.
  • Explain the supervisor’s role in the disciplinary process.
  • Properly utilize the disciplinary process.

Module Contents:

  • Managing Discipline Self Assessment
  • Introduction to Managing Discipline
  • Positive versus Negative Discipline
  • The Disciplinary Process
  • The Supervisor and Discipline
  • Supervisor Behaviors
  • Case Situation
  • Actual Examples

Please Login or Register to read the rest of this content.

Call Center Games

Comments

Feel free to leave a comment...
and oh, if you want a pic to show with your comment, go get a gravatar!