Managing Discipline
July 8, 2009 by Angie
Filed under Call Center Manager, Call Center Supervisor, Call Center Training
Description:
This module discusses the difference between positive and negative discipline, explains progressive discipline, and applies principles of effective discipline to work situations.
Objectives:
By the end of this module, you will be able to:
- Define discipline and why it is necessary.
- Explain the supervisor’s role in the disciplinary process.
- Properly utilize the disciplinary process.
Module Contents:
- Managing Discipline Self Assessment
- Introduction to Managing Discipline
- Positive versus Negative Discipline
- The Disciplinary Process
- The Supervisor and Discipline
- Supervisor Behaviors
- Case Situation
- Actual Examples





Comments
Feel free to leave a comment...
and oh, if you want a pic to show with your comment, go get a gravatar!