When we interact with those employees we manage, we have an obligation that goes both ways. We need to be able to get our message across and we also need to be able to understand exactly what our people mean when they communicate with us as well.
To appreciate how we are getting our message across, we must seek the feedback of those we are giving information to, as well as being able to absorb that information ourselves.
When we want to get information from others, we need to be open enough ourselves to receive and where necessary, elicit clarity from those we are working with.
