Listening Skills

Description:

This module describes how to identify your listening strengths and weaknesses, how to explain the process of active listening and empathic listening, and how to practice new listening skills.

Objectives:

By the end of this module, you will be able to:

• Identify the importance of listening in the communication process.
• Improve your listening skills.

Module Contents:

• The Importance of Listening Skills
• Listening Behavior
• Listening Self Assessment Exercise
• Listening Habits
• Good Listening Skills
• Characteristics of Effective Listeners
• Tips for Effective Listening

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