Description:
This module describes how to identify your listening strengths and weaknesses, how to explain the process of active listening and empathic listening, and how to practice new listening skills.
Objectives:
By the end of this module, you will be able to:
- Identify the importance of listening in the communication process.
- Improve your listening skills.
Module Contents:
- The Importance of Listening Skills
- Listening Behavior
- Listening Self Assessment Exercise
- Listening Habits
- Good Listening Skills
- Characteristics of Effective Listeners
- Tips for Effective Listening
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