Laughter at the Contact Center
Regardless of how demanding your work is, there’s always room for some cheerful humor at your work place. Nothing livens the atmosphere more than someone with a good sense of humor. There’s no reason why you can’t take your work seriously and at the same time know when light-hearted moments are permissible.
Humor does not have a concrete definition, but we all know what it is and we all know when it surrounds us. And we know how cathartic it can be to laugh-we just don’t do it as much as we should. One study has shown that children laugh nearly 400 times a day, but adults laugh much less (between six and eighteen times a day).
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