Importance of Leadership, Customer Satisfaction and Benchmarking in Total Quality Management (TQM)

Importance of Leadership, Customer Satisfaction and Benchmarking in Total Quality Management (TQM)

By Rohit Agrawal

For some inexplicable reason, there is a tendency to pick someone as the next manager and give them no training for their leadership role. Senior leaders will watch the new manager flounder and eventually proclaim that they “just weren’t leadership material.”

There are many sources of leadership training available of which some organizations take advantage and some don’t, but training for your new leader must extend beyond those short training opportunities. Real leadership training occurs day-to-day, on the job, and builds on those fundamentals.

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  1. [...] by developing great leaders. See what he can do for you at http://www.planleadexcel.com. [/hidepost]For some inexplicable reason, there is a tendency to pick someone as the next manager and give them …here is a tendency to pick someone as the next manager and give them no training for their [...]

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