How to Be a Better Listener Using Active Listening Techniques
- Stop Talking This is usually much harder than you think
- Relax the Person Ask them to sit down, make them comfortable, exhibit inviting body language
- Don’t interrupt – use silence
- Empathize by reflecting their feelings. Do not say: “I know how you feel.” Do say: “It sounds like this makes you frustrated, angry, overwhelmed, etc.
- ”Paraphrase – repeat back to them what you heard them say
- Ask open ended questions. Prompt them to continue speaking with who, what, where, why questions. Talking is therapeutic.
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