Four Keys to Creating Effective Goals
By Malcolm Carlaw
We create goals for a number of reasons-to increase our sales, to raise customer satisfaction scores, to make the most out of call center training, etc. Goals are what inspire us to go beyond-to transcend former achievements and to feel the satisfaction of continuous improvement, whether personal or professional. In order for a goal to be effective and sensible, however, it should be more than just a desire or a hopeful intention. Following are several tips that will help you to develop realistic and effective goals.
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