Finders, Keepers: Retaining Good Employees Long-Term

By Paul Spiegelman, CEO

The Beryl Companies

It’s a familiar lament that you have heard or experienced many times: Good employees are hard to find. Although there is no shortage of workers, finding employees who are dedicated to doing the best job they can—and who are in it for the long term is, at best, like finding a needle in a haystack. After 20-plus years of managing a small, niche industry call center business, I have learned some tactics that have served us well in finding “keepers” – in other words, recruiting and retaining quality employees.

These tried-and-true strategies have been honed over the years, some by design and others by sheer happenstance. Together, they have helped us to create a culture that has resulted in one of the lowest attrition rates in the call center industry. I believe they will serve you well when it comes to keeping the best employees you are lucky enough to find.

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