I don’t know about you but I can always tell when a telemarketer is cold calling me. From the moment they begin speaking, “Hi is that Mr. Brooks?” to the way they fumble through their scripts, I have them pegged before they get past their first sentence. And like I’m sure it is with you, too, I am immediately not interested.

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Call centres are among the most successful business currently on the marketplace. The success of each telephone answering service depends on several factors including the dedication and knowledge of their agents, the quality of the equipment that they use and the expertise of the managers running the place.

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A good mentor can change your life for the better. By receiving advice and guidance from an experienced business mentor, you can open your mind to possibilities that were previously not available.

Understanding mentoring, how it works and what to expect

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We are subjected to a vast array of pressures in the workplace. Alongside these pressures are people and they contribute to making us angry, frustrated, sad, happy, fulfilled and hopeless.

This is because of the relationships which we have with those other people and those relationships can be the root cause of workplace stress. So why does putting our negative feelings into words help us feel better? What is it that talking with a friend or writing in the journal seems to reduce the stress that has been created in the workplace?

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Whether or not this is indeed a watershed moment as the 2010 Global Workforce Study (GWS) by Towers Watson posits, clearly Employee Engagement is of paramount importance to the success of your business.

Top companies recognize that employee engagement is a key force behind success. Employee engagement impacts every aspect of how satisfied the customers are, how smoothly suppliers are involved into the production of the company’s good or service, how efficiently tactical plans are carried out, how consciously quality and improvement are integrated into the company’s practices, and bottom-line: how profitably a company performs. Think of employee engagement as the equivalent of customer loyalty.

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The Minneapolis Star Tribune publishes a list of companies every year. This list showcases the best places to work in the Minneapolis-St. Paul metro area. They choose 100 companies in three different categories- small, mid-size and large. Each year, when the list comes out, multiple articles are printed and plaques are handed out as the companies are showcased.

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Are you wondering how to motivate your employees? Do you fear that today’s employees are sometimes un-motivate-able? Here’s the good news; employee motivation is easier than you might realize. Today’s employees really are motivated through recognition. The key is to understand the various kinds of activities considered to be recognition of an employee’s abilities, hence motivational for today’s employees.

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Human capital is always a determining factor for organization success. A good talent acquisition process could always help an organization to hire better employees and improve the recruitment ROI. After discussing with HR practitioners and consultants in major organizations, we have summarized 10 talent acquisition best practices to share with you in this article:

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Organizations face a tough challenge when key employees exhibit disruptive behavior. Also known as topcontributors, these employees possess specialized knowledge or skills that are critical to the success of the business or manage important clients or large accounts that might be lost if they left.

The actions of key employees often have a direct impact on the bottom line. In some cases, particularly in small and medium-sized firms, they can lead to resounding success or business closure.

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