Are you concerned that your call center will be effected by increased attrition once the recession is over?
Employee Engagement After the Recession
In a healthy economic market, workforce attrition fluctuates naturally with recruiting and hiring. However, during the last 18 months, hiring has decreased and voluntary turnover has slowed to a halt. Pent-up attrition has grown as employees who had intentions to leave their organization decided to stay and ride out the storm.
In addition, the pressure and job insecurity that has accompanied the economic downturn has reduced job satisfaction and employee engagement.
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