Delegation

Description:

This module explains what is involved in the delegation process. You will learn why some supervisors are reluctant to delegate, and how to delegate work appropriately.

Objectives:

By the end of this module, you will be able to:

  • Explain the importance of delegation.
  • Avoid barriers to delegation.
  • Pick the right person to delegate to.

Module Contents:

  • What is Delegation?
  • Test Your Delegation Habits
  • Why is Delegation Important?
  • Delegation Tasks Identification Chart
  • Barriers To Delegation
  • Learning What to and What Not to Delegate
  • Rules for Determining What To Delegate
  • Delegation of Responsibilities Planning Chart
  • Picking the Right Person
  • Delegation Process
  • Delegation Plan Form
  • Let Go of the Task
  • Offer Feedback

Please Login or Register to read the rest of this content.

Call Center Games

Comments

Feel free to leave a comment...
and oh, if you want a pic to show with your comment, go get a gravatar!