Delegation
July 10, 2009 by Angie
Filed under Call Center Manager, Call Center Supervisor, Call Center Training
Description:
This module explains what is involved in the delegation process. You will learn why some supervisors are reluctant to delegate, and how to delegate work appropriately.
Objectives:
By the end of this module, you will be able to:
- Explain the importance of delegation.
- Avoid barriers to delegation.
- Pick the right person to delegate to.
Module Contents:
- What is Delegation?
- Test Your Delegation Habits
- Why is Delegation Important?
- Delegation Tasks Identification Chart
- Barriers To Delegation
- Learning What to and What Not to Delegate
- Rules for Determining What To Delegate
- Delegation of Responsibilities Planning Chart
- Picking the Right Person
- Delegation Process
- Delegation Plan Form
- Let Go of the Task
- Offer Feedback





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