Customer Service Training Remains Inadequate
March 6, 2009 by Admin
Filed under Call Center Training
By Rosanne Dausilio, Ph.D.
Most organizations still do not provide comprehensive, let alone adequate, training in today’s marketplace. A recent report by the Service & Support Professionals Association (SSPA) said that only 27% of service and support staff spend more than 5 days on annual ongoing training.
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