Connecting Work to Strategic Success
March 6, 2009 by Admin
Filed under Call Center Quality
The Big Picture
Connecting Work to Strategic Success
Commitment is only possible when people see the meaning in what they do.
The purpose of this exercise is to draw a map from the Strategic Priorities to the Standards of Performance of the call center agents. The supervisors can take this activity to their teams as well.
Comments
Feel free to leave a comment...
and oh, if you want a pic to show with your comment, go get a gravatar!