Communication Skills 103
July 8, 2009 by Angie
Filed under Call Center Manager, Call Center Supervisor, Call Center Training
Description:
This module describes how to build trust with constructive self disclosure and how to use the Johari Window communication model to discover more about yourself.
Objectives:
By the end of this module, you will be able to:
- Build trust through appropriate self disclosure.
- Understand more about yourself.
- Communicate more effectively.
Module Contents:
- Building Trust with Constructive Self Disclosure
- Self Disclosure versus Self Description
- Benefits Gained from Self Disclosure
- Appropriate Self Disclosure
- How to Self Disclose
- The Johari Window: A Model for Self Understanding
- Adjusting the Panes of Your Johari Window
- Who Are You?





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