Description:

This module describes the communications process and examines communications styles.

Objectives:

By the end of this module, you will be able to:

• Explain the communications process.
• Avoid barriers to effective communications.
• Understand and apply communication styles to be more successful.

Module Contents:

• One Way versus Two Way Communications
• Communication Filters
• Non Verbal Communication
• How to Improve Interpersonal Communications
• Communication Styles
• Communication Style Profile
• Communication Styles Model
• Determining Your Communication Style
• Behaviors Displayed in the Excess Zone
• Versatility   Style Flexing

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