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Communication Skills 101

Description:

This module describes how using human relations skills and interpersonal skills will help individuals succeed.

Objectives:

By the end of this module, you will be able to:

  • Explain the impact of human relations on job performance and other workplace issues.
  • Explain the forces that influence behavior at work.
  • Understand and apply interpersonal skills to be more successful.

Module Contents:

  • Introduction
  • The Importance of Human Relations
  • Forces Influencing Behavior at Work
  • Understanding and Applying Interpersonal Skills
  • Interpersonal Skills Inventory
  • Types of Interpersonal Skills
  • Impact of Good Human Relations
  • The Interpersonal Choices Questionnaire

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