Communication Skills 101
July 8, 2009 by Angie
Filed under Call Center Manager, Call Center Supervisor, Call Center Training
Description:
This module describes how using human relations skills and interpersonal skills will help individuals succeed.
Objectives:
By the end of this module, you will be able to:
- Explain the impact of human relations on job performance and other workplace issues.
- Explain the forces that influence behavior at work.
- Understand and apply interpersonal skills to be more successful.
Module Contents:
- Introduction
- The Importance of Human Relations
- Forces Influencing Behavior at Work
- Understanding and Applying Interpersonal Skills
- Interpersonal Skills Inventory
- Types of Interpersonal Skills
- Impact of Good Human Relations
- The Interpersonal Choices Questionnaire





[...] See more here: Communication Skills 101 | CallCenterBestPractices.com [...]