Communication Skills 101

Description:

This module describes how using human relations skills and interpersonal skills will help individuals succeed.

Objectives:

By the end of this module, you will be able to:

• Explain the impact of human relations on job performance and other workplace issues.
• Explain the forces that influence behavior at work.
• Understand and apply interpersonal skills to be more successful.

Module Contents:

• Introduction
• The Importance of Human Relations
• Forces Influencing Behavior at Work
• Understanding and Applying Interpersonal Skills
• Interpersonal Skills Inventory
• Types of Interpersonal Skills
• Impact of Good Human Relations
• The Interpersonal Choices Questionnaire

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