Comments for CallCenterBestPractices.com http://www.callcenterbestpractices.com Call Center Performance Success Insider's Club Wed, 24 Feb 2010 19:08:02 -0700 http://wordpress.org/?v=2.8.4 hourly 1 Comment on BPO Philippines Call Center Outsourcing Boom by Admin http://www.callcenterbestpractices.com/bpo-philippines-call-center-outsourcing-boom/comment-page-1/#comment-302 Admin Wed, 24 Feb 2010 19:08:02 +0000 http://www.callcenterbestpractices.com/?p=1772#comment-302 Very true. In fact, there is a center in Cebu that is really delivering outstanding performance and execution for their clients: http://www.vectorbpo.com Talk soon Greg Very true. In fact, there is a center in Cebu that is really delivering outstanding performance and execution for their clients: http://www.vectorbpo.com

Talk soon
Greg

]]> Comment on How To Use The Online SMART Goals Form by Admin http://www.callcenterbestpractices.com/how-to-use-the-online-smart-goals-form/comment-page-1/#comment-301 Admin Mon, 22 Feb 2010 17:24:39 +0000 http://www.callcenterbestpractices.com/?p=1782#comment-301 Hi LaSHanda, When you signed up free to get the free samples at http://www.callcentergames.com did you confirm your subscription? Thanks Greg Hi LaSHanda,

When you signed up free to get the free samples at http://www.callcentergames.com did you confirm your subscription?

Thanks
Greg

]]> Comment on Call Center Best Practices For Reducing AHT by Gail http://www.callcenterbestpractices.com/call-center-best-practices-for-reducing-aht/comment-page-1/#comment-300 Gail Thu, 11 Feb 2010 05:47:27 +0000 http://www.callcenterbestpractices.com/?p=59#comment-300 Thank you for the comment. We know it can be tough when you are starting out with a team with high AHT. Were you able to try any of the tips in the post? While a few of these best practices seem almost to simple, they really can help reduce AHT. Don't forget to manage by walking around- you may be surprised by just how many agents put customers on hold(to carry on side conversations with fellow workers) needlessly driving up their handle time. Thank you for the comment. We know it can be tough when you are starting out with a team with high AHT. Were you able to try any of the tips in the post? While a few of these best practices seem almost to simple, they really can help reduce AHT.
Don’t forget to manage by walking around- you may be surprised by just how many agents put customers on hold(to carry on side conversations with fellow workers) needlessly driving up their handle time.

]]> Comment on Call Center Best Practices For Reducing AHT by Santosh Kumar Singh http://www.callcenterbestpractices.com/call-center-best-practices-for-reducing-aht/comment-page-1/#comment-299 Santosh Kumar Singh Thu, 11 Feb 2010 03:21:36 +0000 http://www.callcenterbestpractices.com/?p=59#comment-299 Hi, I am working as a Assistant Team Leader post, My group AHT is getting very high as per my SLA. Can u help me out. Santosh Kumar SIngh Hi,
I am working as a Assistant Team Leader post, My group AHT is getting very high as per my SLA. Can u help me out.

Santosh Kumar SIngh

]]> Comment on Call Center Best Practices For Reducing AHT by Manish http://www.callcenterbestpractices.com/call-center-best-practices-for-reducing-aht/comment-page-1/#comment-297 Manish Wed, 06 Jan 2010 09:41:43 +0000 http://www.callcenterbestpractices.com/?p=59#comment-297 I am a Team Lead working for a tech support. I am very keen in understanding the challenges in a call center and love to get a work around. I am a Team Lead working for a tech support. I am very keen in understanding the challenges in a call center and love to get a work around.

]]> Comment on How To Use The Online SMART Goals Form by LaShanda http://www.callcenterbestpractices.com/how-to-use-the-online-smart-goals-form/comment-page-1/#comment-296 LaShanda Thu, 19 Nov 2009 16:02:20 +0000 http://www.callcenterbestpractices.com/?p=1782#comment-296 I did not receive my 2 free game ideas. Please send them. I did not receive my 2 free game ideas. Please send them.

]]> Comment on Successful Call Center Performance Management System by baumin lee http://www.callcenterbestpractices.com/successful-call-center-performance-management-system/comment-page-1/#comment-295 baumin lee Thu, 19 Nov 2009 01:58:19 +0000 http://www.callcenterbestpractices.com/?p=290#comment-295 I am looking for a real time call center performance management system to improve my call center operation I am looking for a real time call center performance management system to improve my call center operation

]]> Comment on Successful Call Center Performance Management System by baumin lee http://www.callcenterbestpractices.com/successful-call-center-performance-management-system/comment-page-1/#comment-294 baumin lee Thu, 19 Nov 2009 01:57:10 +0000 http://www.callcenterbestpractices.com/?p=290#comment-294 have a need for call center performance management system have a need for call center performance management system

]]> Comment on 12 best practices of high selling call centers by Joel http://www.callcenterbestpractices.com/12-best-practices-of-high-selling-call-centers/comment-page-1/#comment-286 Joel Mon, 02 Nov 2009 14:55:59 +0000 http://www.callcenterbestpractices.com/?p=1777#comment-286 I think I got as much from reading that article as I would have from reading an entire manual on the subject! By the way, I wrote an article that takes a look at the step before training and motivating call center agents -- namely, hiring them. I also included an overview of some of the technology that goes into running an efficient call center. Feel free to reprint the article on this site if it would be useful to your visitors. http://www.better-web-site-roi.com/Virtual-Call-Center-c27.html I think I got as much from reading that article as I would have from reading an entire manual on the subject!

By the way, I wrote an article that takes a look at the step before training and motivating call center agents — namely, hiring them. I also included an overview of some of the technology that goes into running an efficient call center. Feel free to reprint the article on this site if it would be useful to your visitors.

http://www.better-web-site-roi.com/Virtual-Call-Center-c27.html

]]> Comment on IMPROVING SALES in your CALL CENTER by Are you interested in improving your center's sales performance? If so, we have an interesting article on Call Center Best Practices that was written by Aaron Detwiler. | Call Center Cafe http://www.callcenterbestpractices.com/improving-sales-in-your-call-center/comment-page-1/#comment-281 Are you interested in improving your center's sales performance? If so, we have an interesting article on Call Center Best Practices that was written by Aaron Detwiler. | Call Center Cafe Fri, 16 Oct 2009 12:57:07 +0000 http://www.callcenterbestpractices.com/?p=1788#comment-281 [...] IMPROVING SALES in your CALL CENTER [...] [...] IMPROVING SALES in your CALL CENTER [...]

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