Description:

This module presents the coaching skills required by supervisors in order to help develop their subordinates’ potential.

Objectives:

By the end of this module, you will be able to:

• Explain what coaching means and the importance of coaching.
• Recognize when coaching should be employed and identify the appropriate coaching technique.
• Properly employ the appropriate coaching technique.

Module Contents:

• Coaching   Purpose and Definition
• Examples of Coaching Situations
• Four Coaching Functions
• Outcomes of Coaching Functions
• Skills of Coaching
• Coaching for Improved Performance
• How to Confront Poor Performance
• General versus Specific Statements
• “You” messages versus “I” Messages
• Parts of an “I” Message

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