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	<title>CallCenterBestPractices.com &#187; Human resources</title>
	<atom:link href="http://www.callcenterbestpractices.com/category/human-resources/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.callcenterbestpractices.com</link>
	<description>Call Center Performance Success Insider's Club</description>
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			<item>
		<title>How to Deal With Defiant Employees</title>
		<link>http://www.callcenterbestpractices.com/how-to-deal-with-defiant-employees/</link>
		<comments>http://www.callcenterbestpractices.com/how-to-deal-with-defiant-employees/#comments</comments>
		<pubDate>Sat, 24 Jul 2010 06:31:50 +0000</pubDate>
		<dc:creator>Gail</dc:creator>
				<category><![CDATA[Employee Coaching and Development]]></category>
		<category><![CDATA[Human resources]]></category>

		<guid isPermaLink="false">http://www.callcenterbestpractices.com/?p=2608</guid>
		<description><![CDATA[As a management team, do you have problem dealing with defiant employees? This type of incidents have to be handled immediately, tactfully and professionally.]]></description>
			<content:encoded><![CDATA[<p style="margin: 15px 0px 0px;">How to Deal With Defiant Employees</p>
<div style="margin: 0px 0px 15px;">
<p>By 										Yong May Ken</p>
<div id="body">
<p>As a management team, do you have problem dealing with defiant  employees? This type of incidents have to be handled immediately,  tactfully and professionally. Any delay will encourage other employees  in the organisation to follow suit. Inappropriate handling will lead to  chaos in the workplace, losing your reputation, credibility and ability  to manage your workers in the long run.</p>
<p>Below I will like to share with you best approaches to tackle such situation.</p>
<p>Please <a href="/members/login.php?amember_redirect_url=/category/human-resources/feed/?redirect_to=/category/human-resources/feed/">Login</a> or <a href="/members/signup.php?price_group=-3">Register</a> to read the rest of this content.</p></div>
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		<title>Simple Ideas to Motivate Staff</title>
		<link>http://www.callcenterbestpractices.com/simple-ideas-to-motivate-staff/</link>
		<comments>http://www.callcenterbestpractices.com/simple-ideas-to-motivate-staff/#comments</comments>
		<pubDate>Sun, 18 Jul 2010 19:54:53 +0000</pubDate>
		<dc:creator>Gail</dc:creator>
				<category><![CDATA[Employee Motivation]]></category>
		<category><![CDATA[Employee retention]]></category>
		<category><![CDATA[Employee Engagement]]></category>
		<category><![CDATA[employee morale]]></category>
		<category><![CDATA[employee reccognition]]></category>

		<guid isPermaLink="false">http://www.callcenterbestpractices.com/?p=2577</guid>
		<description><![CDATA[So why does keeping your staff motivated matter? The success of any business can be traced back to its staff and their productivity. Motivated staff will equal happy staff. ]]></description>
			<content:encoded><![CDATA[<p style="margin: 15px 0px 0px;">Simple Ideas to  Motivate Staff</p>
<p>By 										Leanne Welsh</p>
<div id="body">
<p>So why does keeping your staff motivated matter? The success of any  business can be traced back to its staff and their productivity.  Motivated staff will equal happy staff. Happy staff equals productive  staff. Productive staff will translate into sales and income.</p>
<p>Please <a href="/members/login.php?amember_redirect_url=/category/human-resources/feed/?redirect_to=/category/human-resources/feed/">Login</a> or <a href="/members/signup.php?price_group=-3">Register</a> to read the rest of this content.</p></div>
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		<item>
		<title>Combat Worker Absenteeism With These Top 10 Easy Steps!</title>
		<link>http://www.callcenterbestpractices.com/combat-worker-absenteeism-with-these-top-10-easy-steps/</link>
		<comments>http://www.callcenterbestpractices.com/combat-worker-absenteeism-with-these-top-10-easy-steps/#comments</comments>
		<pubDate>Fri, 16 Jul 2010 04:40:28 +0000</pubDate>
		<dc:creator>Gail</dc:creator>
				<category><![CDATA[Human resources]]></category>
		<category><![CDATA[employee  Absenteeism]]></category>
		<category><![CDATA[Worker Absenteeism]]></category>

		<guid isPermaLink="false">http://www.callcenterbestpractices.com/?p=2573</guid>
		<description><![CDATA[If you are flexible and accommodating when making allowances for time off, your employees will strive to work WITH you, not AGAINST you! How many times have you answered the phone to hear underlings with obviously faked coughs assure you that they are REALLY, TRULY sick... when you know their excuses are contrived?]]></description>
			<content:encoded><![CDATA[<p>Combat  Worker Absenteeism With These Top 10 Easy Steps!</p>
<p>By 										Matt  E MacLeod</p>
<div id="body">
<p>If you are flexible and accommodating when making allowances for  time off, your employees will strive to work WITH you, not AGAINST you!</p>
<p>How  many times have you answered the phone to hear underlings with  obviously faked coughs assure you that they are REALLY, TRULY sick&#8230;  when you know their excuses are contrived? Yes, such lies and deception  can set you to fuming, but always remember that the best way to keep  your employees coming to work is by making them WANT to come to work!</p>
<p>Please <a href="/members/login.php?amember_redirect_url=/category/human-resources/feed/?redirect_to=/category/human-resources/feed/">Login</a> or <a href="/members/signup.php?price_group=-3">Register</a> to read the rest of this content.</p></div>
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		<item>
		<title>Does Your Dress Code Address &#8220;Flip Flops&#8221;?</title>
		<link>http://www.callcenterbestpractices.com/does-your-dress-code-address-flip-flops/</link>
		<comments>http://www.callcenterbestpractices.com/does-your-dress-code-address-flip-flops/#comments</comments>
		<pubDate>Thu, 15 Jul 2010 05:18:22 +0000</pubDate>
		<dc:creator>Gail</dc:creator>
				<category><![CDATA[Employee Coaching and Development]]></category>
		<category><![CDATA[Human resources]]></category>
		<category><![CDATA[Dress Code]]></category>
		<category><![CDATA[employee dress ccode]]></category>

		<guid isPermaLink="false">http://www.callcenterbestpractices.com/?p=2568</guid>
		<description><![CDATA[Are your employees wearing flip flops or low rise jeans to work? Maybe it's time for you to define a dress code.]]></description>
			<content:encoded><![CDATA[<p>Does Your Dress Code Address &#8220;Flip Flops&#8221;?</p>
<p>By M. Glenn Shepard</p>
<p>One of the most important things a manager can do to set healthy boundaries in the office is to define a dress code. It&#8217;s more critical today than ever before. Young men today show up for job interviews wearing shorts and muscle shirts.</p>
<p>Others look like they just crawled out of bed wearing baggy jeans pulled down to reveal their boxer shorts, baseball cap turned sideways and three-day stubble. Young women show up wearing mini skirts as if they just came from a nightclub. Others wear low-rise jeans, flip flops, and spaghetti strap tops with their bellies hanging out.</p>
<p>Please <a href="/members/login.php?amember_redirect_url=/category/human-resources/feed/?redirect_to=/category/human-resources/feed/">Login</a> or <a href="/members/signup.php?price_group=-3">Register</a> to read the rest of this content.</p>
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		<title>The New Labor Economy &#8211; 4 Generations in the Workforce-6 Calls to Action You Can&#8217;t Afford to Ignore</title>
		<link>http://www.callcenterbestpractices.com/the-new-labor-economy-4-generations-in-the-workforce-6-calls-to-action-you-cant-afford-to-ignore/</link>
		<comments>http://www.callcenterbestpractices.com/the-new-labor-economy-4-generations-in-the-workforce-6-calls-to-action-you-cant-afford-to-ignore/#comments</comments>
		<pubDate>Sun, 11 Jul 2010 19:06:00 +0000</pubDate>
		<dc:creator>Gail</dc:creator>
				<category><![CDATA[Employee retention]]></category>
		<category><![CDATA[Human resources]]></category>
		<category><![CDATA[employee morale]]></category>
		<category><![CDATA[Employee Retention]]></category>
		<category><![CDATA[employee turnover]]></category>

		<guid isPermaLink="false">http://www.callcenterbestpractices.com/?p=2559</guid>
		<description><![CDATA[The workforce will undergo the most dramatic changes it has faced in more than half a century in the coming years.]]></description>
			<content:encoded><![CDATA[<div style="margin: 15px 0px 0px;">The New Labor Economy &#8211; 4 Generations in the Workforce-6 Calls to  Action You Can&#8217;t Afford to Ignore</div>
<p>By 										Stephen Frey</p>
<div id="body">
<p><strong>DRAMATIC CHANGE</strong></p>
<p>In the coming years, the  workforce will undergo the most dramatic changes it has experienced in  more than half a century. Understanding that people costs account for  some 65 percent of corporate spending, and that workforce optimization  has a direct impact on shareholder as well as a company&#8217;s bottom line,  those looming changes will prove critical to the future success of  organizations in every sector of the economy, public and private.</p>
<p>Listen  to conversations between business owners, managers, HR Professionals  even C-Level Executives &#8212; just about anyone involved with the hiring,  developing/training, and managing of &#8220;people&#8221; and one thing is crystal  clear:</p>
<p>Today&#8217;s workforce creates more challenges than anytime in  our history!</p>
<p>Please <a href="/members/login.php?amember_redirect_url=/category/human-resources/feed/?redirect_to=/category/human-resources/feed/">Login</a> or <a href="/members/signup.php?price_group=-3">Register</a> to read the rest of this content.</p></div>
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		<title>Tips For Hiring in High Turnover</title>
		<link>http://www.callcenterbestpractices.com/tips-for-hiring-in-high-turnover/</link>
		<comments>http://www.callcenterbestpractices.com/tips-for-hiring-in-high-turnover/#comments</comments>
		<pubDate>Sun, 11 Jul 2010 19:00:12 +0000</pubDate>
		<dc:creator>Gail</dc:creator>
				<category><![CDATA[Human resources]]></category>
		<category><![CDATA[hiring]]></category>
		<category><![CDATA[Recruiting]]></category>

		<guid isPermaLink="false">http://www.callcenterbestpractices.com/?p=2557</guid>
		<description><![CDATA[Here are 8 tips that helped me succeed with my recruitment project when hiring for a company with a low staff retention rate.]]></description>
			<content:encoded><![CDATA[<div style="margin: 15px 0px 0px;">Tips For Hiring in High Turnover</div>
<div style="margin: 0px 0px 15px;">By 										Jonas  Axelsson</div>
<div style="margin: 0px 0px 15px;">
<div id="body">
<p>Seeking out and bringing talented employees onboard is not an easy  task, it takes effort, time and money. Being responsible for a flow of  fresh talent in a company with high turnover rate is an extremely  challenging task. Here are 8 tips that helped me succeed with my  recruitment project when hiring for a company with a low staff retention  rate.</p>
<p>Please <a href="/members/login.php?amember_redirect_url=/category/human-resources/feed/?redirect_to=/category/human-resources/feed/">Login</a> or <a href="/members/signup.php?price_group=-3">Register</a> to read the rest of this content.</p></div>
</div>
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		<title>Outstanding-Employee Awards Build Morale, Drive Excellence</title>
		<link>http://www.callcenterbestpractices.com/outstanding-employee-awards-build-morale-drive-excellence/</link>
		<comments>http://www.callcenterbestpractices.com/outstanding-employee-awards-build-morale-drive-excellence/#comments</comments>
		<pubDate>Fri, 09 Jul 2010 03:11:18 +0000</pubDate>
		<dc:creator>Gail</dc:creator>
				<category><![CDATA[Employee Motivation]]></category>
		<category><![CDATA[Employee retention]]></category>
		<category><![CDATA[employee morale]]></category>
		<category><![CDATA[employee recognition]]></category>
		<category><![CDATA[employee rewards]]></category>

		<guid isPermaLink="false">http://www.callcenterbestpractices.com/?p=2550</guid>
		<description><![CDATA[Outstanding-employee, or employee-recognition, awards are some of the best ways not only to honor the work of your employees]]></description>
			<content:encoded><![CDATA[<p>Outstanding-Employee Awards Build Morale, Drive Excellence</p>
<p>By Jackie Wells Smith</p>
<div id="body">
<p>Outstanding-employee, or employee-recognition, awards are some of  the best ways not only to honor the work of your employees, but also to  provide an incentive or goal for the entire workforce to help you exceed  your business objectives.</p>
<p>You can use the psychological effect of a  tangible trophy or plaque and the accompanying ceremony to energize the  morale and refine the focus of every employee, so he or she can possibly  be similarly recognized.</p>
<p>Employee awards are usually organized in  two broad categories: planned and unplanned awards. Planned awards  recognize an employee&#8217;s remarkable record during a given period of time  that has advanced both the company&#8217;s growth and the employee&#8217;s  professional growth.</p>
<p>Please <a href="/members/login.php?amember_redirect_url=/category/human-resources/feed/?redirect_to=/category/human-resources/feed/">Login</a> or <a href="/members/signup.php?price_group=-3">Register</a> to read the rest of this content.</p></div>
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		<title>Welcoming New Employees &#8211; 5 Great Ways to Success</title>
		<link>http://www.callcenterbestpractices.com/welcoming-new-employees-5-great-ways-to-success/</link>
		<comments>http://www.callcenterbestpractices.com/welcoming-new-employees-5-great-ways-to-success/#comments</comments>
		<pubDate>Wed, 07 Jul 2010 02:18:04 +0000</pubDate>
		<dc:creator>Gail</dc:creator>
				<category><![CDATA[Human resources]]></category>
		<category><![CDATA[hiring]]></category>
		<category><![CDATA[Human Resource]]></category>
		<category><![CDATA[human resource hiring]]></category>
		<category><![CDATA[onboarding new employees]]></category>

		<guid isPermaLink="false">http://www.callcenterbestpractices.com/?p=2537</guid>
		<description><![CDATA[Welcoming your employees is a crucial part of promoting your company's success. This task is not solely based on the human resource department but more on your collaboration as a business owner, company manager or supervisor. ]]></description>
			<content:encoded><![CDATA[<div id="body">
<div style="margin: 15px 0px 0px;">Welcoming New Employees &#8211; 5 Great Ways to Success</div>
<p>By 										Maryrose MalinaoA great success factor that moves your business or company to the  top of competition is the way you handle your employees. Hiring great  quality employers is one of your company&#8217;s tough edges for success that  letting them stay for long-term work lies on how you manage employees on  their first one or two weeks in the company.</p>
<p>Welcoming your  employees is a crucial part of promoting your company&#8217;s success. This  task is not solely based on the human resource department but more on  your collaboration as a business owner, company manager or supervisor.</p>
<p>Please <a href="/members/login.php?amember_redirect_url=/category/human-resources/feed/?redirect_to=/category/human-resources/feed/">Login</a> or <a href="/members/signup.php?price_group=-3">Register</a> to read the rest of this content.</p></div>
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		<title>Tips to Deal With Stubborn Employees</title>
		<link>http://www.callcenterbestpractices.com/tips-to-deal-with-stubborn-employees/</link>
		<comments>http://www.callcenterbestpractices.com/tips-to-deal-with-stubborn-employees/#comments</comments>
		<pubDate>Sun, 04 Jul 2010 12:46:29 +0000</pubDate>
		<dc:creator>Gail</dc:creator>
				<category><![CDATA[Human resources]]></category>
		<category><![CDATA[handling employee behavior]]></category>
		<category><![CDATA[Human resources Tips]]></category>

		<guid isPermaLink="false">http://www.callcenterbestpractices.com/?p=2515</guid>
		<description><![CDATA[In order to handle this diversity of characters, an organization essentially hires a human resources department who deals with the nuisance-inviting employees.]]></description>
			<content:encoded><![CDATA[<div id="body">
<div style="margin: 15px 0px 0px;"><strong>Tips to Deal With Stubborn Employees</strong></div>
<div style="margin: 0px 0px 15px;">By 										Sanjana  Goyal</div>
<p>An organization is bound to harbor people from various walks of  life. They are different by pedigree and have different set of values.  In order to handle this diversity of characters, an organization  essentially hires a human resources department who deals with the  nuisance-inviting employees.</p>
<p><strong><span style="color: #333399;">Such employees could behave in the way due  to the following reasons:</span></strong></p>
<p>Please <a href="/members/login.php?amember_redirect_url=/category/human-resources/feed/?redirect_to=/category/human-resources/feed/">Login</a> or <a href="/members/signup.php?price_group=-3">Register</a> to read the rest of this content.</p></div>
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		<title>High Performance Culture Starts With Onboarding New Employees</title>
		<link>http://www.callcenterbestpractices.com/high-performance-culture-starts-with-onboarding-new-employees/</link>
		<comments>http://www.callcenterbestpractices.com/high-performance-culture-starts-with-onboarding-new-employees/#comments</comments>
		<pubDate>Wed, 30 Jun 2010 04:37:31 +0000</pubDate>
		<dc:creator>Gail</dc:creator>
				<category><![CDATA[Call Center Training]]></category>
		<category><![CDATA[Human resources]]></category>
		<category><![CDATA[High Performance Culture]]></category>
		<category><![CDATA[hiring new employees]]></category>

		<guid isPermaLink="false">http://www.callcenterbestpractices.com/?p=2494</guid>
		<description><![CDATA[The more productive our employees are and the fewer mistakes they make will increase the output. The result is we will be able to get more done with fewer resources.]]></description>
			<content:encoded><![CDATA[<p>High Performance Culture Starts With Onboarding New Employees by Linda Finkle</p>
<div id="body">
<p>Every company I know wants a high performance culture. Leaders want  employees to be highly productive and perform their jobs well. Makes  sense, for sure. The more productive our employees are and the fewer  mistakes they make will increase the output. The result is we will be  able to get more done with fewer resources.</p>
<p>How do we create a high  performance culture, though? It starts with hiring the right people. I&#8217;m  sure that goes without saying, but the piece that many companies miss  is the importance of the onboarding process and the effect this can have  on speeding up the time to productivity in new employees.</p>
<p>Please <a href="/members/login.php?amember_redirect_url=/category/human-resources/feed/?redirect_to=/category/human-resources/feed/">Login</a> or <a href="/members/signup.php?price_group=-3">Register</a> to read the rest of this content.</p></div>
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